Refund policy

Return & Refund Policy

At Anglekart, customer satisfaction is one of our highest priorities. We aim to provide high-quality kitchen, home decor, and lifestyle products that meet your expectations. If you experience any issue with your order, please carefully review our Return & Refund Policy below.

By placing an order on Anglekart, you agree to the terms mentioned in this policy.

1. Return Eligibility

Customers may request a return, replacement, or refund within 3 to 5 days after receiving the product.

To be eligible for a return or replacement, the product must:

  • Be unused and in original condition

  • Include original packaging, tags, accessories, and manuals

  • Not show signs of physical damage caused by the customer

  • Be supported with proof of purchase or order confirmation

Anglekart reserves the right to reject return requests that do not meet these conditions.

2. Valid Reasons for Return or Replacement

We accept return or replacement requests only for the following situations:

Damaged Product

If the product arrives physically damaged during shipping or delivery.

Wrong Item Received

If you receive a product different from the item you originally ordered.

Defective Product

If the product has a manufacturing defect or does not function properly upon arrival.

Size or Color Issue

If the received product size or color is significantly different from the product description or selected variant.

Customers must provide proper evidence such as:

  • Clear product photos

  • Unboxing video

  • Packaging images

  • Order details

Failure to provide sufficient proof may result in rejection of the request.

3. Non-Returnable & Non-Refundable Items

The following products and categories are not eligible for return, replacement, or refund:

  • Customized or personalized products

  • Personal-use items

  • Fragile decor items damaged after delivery

  • Clearance sale products

  • Products damaged due to misuse, mishandling, or improper care by the customer

  • Products returned without original packaging

For hygiene and safety reasons, certain personal-use products may not qualify for return once opened or used.

4. Return Request Process

To initiate a return or replacement request, customers must contact our support team within the allowed return period.

Customers should provide:

  • Order number

  • Product images

  • Unboxing video (recommended)

  • Reason for return

  • Clear explanation of the issue

After reviewing the request, our team will inform you whether the request has been approved, rejected, or requires additional verification.

Anglekart reserves the right to request additional proof before approving a return or refund.

5. Return Shipping Responsibility

Return shipping responsibility depends on the reason for the return.

Anglekart Will Cover Return Shipping If:

  • Wrong item was delivered

  • Product arrived damaged

  • Product is defective

Customer Will Cover Return Shipping If:

  • Customer ordered the wrong product

  • Customer no longer wants the item

  • Minor color or size variation due to screen display differences

  • Return request is based on personal preference

Shipping charges paid during order placement are generally non-refundable unless the issue was caused by Anglekart.

6. Refund Options

Once the returned product is received and inspected, customers may be eligible for one of the following solutions depending on the situation:

Original Payment Method

Refund may be processed to the original payment source used during checkout.

Store Credit

Customers may receive store credit that can be used for future purchases on Anglekart.

Bank Transfer

Refunds may be issued through direct bank transfer after successful verification.

UPI Transfer

Refunds may also be processed through approved UPI payment methods.

Replacement Only

In certain situations, Anglekart may offer replacement instead of refund depending on product availability and issue type.

The final resolution method will be determined after internal review.

7. Refund Processing Time

Once a refund request is approved and the returned item is received successfully, refund processing may take approximately 5 to 10 business days.

Processing time may vary depending on:

  • Bank processing timelines

  • Payment gateway delays

  • UPI network processing

  • Verification requirements

Customers will be notified once the refund has been initiated.

8. Order Cancellation Policy

Orders may only be canceled before they are processed or shipped.

Once an order has been dispatched, cancellation requests may not be accepted.

Anglekart reserves the right to cancel any order due to:

  • Product unavailability

  • Pricing errors

  • Suspicious transactions

  • Incomplete customer information

  • Operational limitations

If an order is canceled by Anglekart after payment, the customer will receive a full refund.

9. Important Customer Responsibilities

Customers are advised to:

  • Record an unboxing video while opening the package

  • Verify product condition immediately upon delivery

  • Contact support within the return window

  • Ensure correct shipping address and contact information

Claims submitted without reasonable evidence may not qualify for refund or replacement.

10. Product Appearance Disclaimer

Some products may appear slightly different due to:

  • Lighting conditions

  • Product photography

  • Screen resolution differences

  • Manufacturing updates

Minor variations in color, texture, or finish should not be considered defects.

11. Fraud Prevention & Abuse

Anglekart reserves the right to refuse returns, refunds, or replacements in cases involving:

  • Excessive return abuse

  • False damage claims

  • Used or intentionally damaged products

  • Fraudulent activities

  • Missing components

Repeated policy abuse may lead to permanent account restrictions.

12. Policy Updates

Anglekart reserves the right to modify, update, or change this Return & Refund Policy at any time without prior notice.

Customers are encouraged to review this page periodically before placing an order.

13. Contact Us

For any return, refund, or replacement inquiries, customers can contact our support team through the contact options available on our website.

We are committed to providing a smooth and reliable shopping experience for all Anglekart customers.