Shipping policy
Shipping Policy
Welcome to our website. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase products from us. By placing an order on our website, you agree to the terms mentioned below. We aim to provide a smooth and reliable shopping experience for all customers across India.
1. Shipping Coverage
We currently ship products only within India. At this time, international shipping services are not available. Customers can place orders from any serviceable location across the country, subject to courier availability and operational limitations.
Our shipping partner is Blue Dart, one of India’s leading logistics and courier service providers. Orders are shipped through trusted delivery networks to ensure safe and timely delivery.
2. Order Processing Time
All orders are processed after successful order confirmation and payment verification. Orders are usually processed within 1–2 business days. Once the order has been processed and dispatched, customers will receive shipping confirmation details through email, SMS, or WhatsApp, depending on the contact information provided during checkout.
Orders placed on Sundays, public holidays, or during non-working hours may be processed on the next working day.
In some cases, processing time may increase due to:
- High order volume
- Product availability issues
- Festival seasons or sale events
- Operational delays
- Unexpected circumstances beyond our control
We appreciate your patience and understanding during such situations.
3. Estimated Delivery Timeline
Our standard delivery timeline is approximately 3–7 business days from the date of dispatch. Delivery timelines may vary depending on the customer’s location, courier service availability, weather conditions, public holidays, or other logistical factors.
Estimated delivery timelines are only approximate and should not be considered guaranteed delivery commitments.
Delivery may take longer for:
- Remote or rural locations
- Areas with limited courier access
- Regions affected by weather disruptions
- High-demand shopping periods
- Government restrictions or emergencies
We are not responsible for delays caused by courier companies or circumstances beyond our control, but we will do our best to assist customers with shipment tracking and support.
4. Shipping Charges
Shipping charges may vary depending on multiple conditions such as:
- Product size or weight
- Delivery location
- Courier service availability
- Promotional offers
- Special handling requirements
Free Shipping Offer
We provide free shipping on orders above ₹2000. Customers whose total cart value exceeds ₹2000 may become eligible for free shipping based on applicable conditions.
For orders below the eligible amount, shipping fees may be charged during checkout. The final shipping amount, if applicable, will be displayed before payment confirmation.
We reserve the right to modify shipping charges, promotional offers, or free shipping eligibility at any time without prior notice.
5. Order Tracking
Once your order is shipped, tracking information will be shared with you through the registered email address, mobile number, or WhatsApp.
Customers can track their shipment status directly through the official website of Blue Dart using the provided tracking number.
Please note that tracking updates may take some time to appear after dispatch.
6. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping details at the time of placing the order. This includes:
- Full name
- Correct address
- Landmark details
- Valid mobile number
- PIN code
If incorrect or incomplete shipping information is provided, delivery delays or failed deliveries may occur. We are not responsible for losses, delays, or additional shipping costs resulting from incorrect customer information.
If a shipment is returned due to an incorrect address or failed delivery attempt, customers may be required to pay additional re-shipping charges.
7. Delivery Attempts
Courier partners generally make multiple delivery attempts before marking an order as undeliverable. Customers are requested to ensure availability at the delivery address during the estimated delivery period.
If the package cannot be delivered after repeated attempts due to customer unavailability, refusal to accept delivery, or incorrect information, the order may be returned to us.
In such situations:
- Re-shipping charges may apply
- Refund eligibility may depend on the order condition
- Original shipping fees may not be refundable
8. Delayed Shipments
Although we strive to ensure timely deliveries, delays may occasionally happen due to circumstances beyond our control. These may include:
- Weather conditions
- Natural disasters
- Transportation disruptions
- Government restrictions
- Public holidays
- Courier operational issues
We do not guarantee exact delivery dates and are not liable for delays caused by third-party logistics providers. However, our support team will assist customers in resolving shipment-related concerns whenever possible.
9. Damaged or Lost Packages
Customers are advised to inspect their package carefully at the time of delivery. If the package appears damaged, tampered with, or opened, customers should either refuse delivery or immediately contact our support team.
If your package is lost in transit or marked as delivered but not received, please contact us within a reasonable period so we can investigate the matter with the courier company.
Resolution for lost or damaged shipments may depend on courier investigation results and internal verification procedures.
10. Partial Deliveries
In certain situations, orders containing multiple items may be shipped separately depending on product availability or warehouse operations. Customers may receive items in different packages and at different times.
There will be no additional shipping charges for split shipments initiated from our side.
11. Shipping Restrictions
Certain locations may not be serviceable due to courier limitations or operational restrictions. If an order cannot be delivered to a particular area, customers will be informed accordingly.
We reserve the right to cancel or refuse orders from non-serviceable locations. In such cases, eligible refunds will be processed according to our refund policy.
12. Changes to Shipping Policy
We reserve the right to update, modify, or change this Shipping Policy at any time without prior notice. Customers are encouraged to review this page periodically to stay informed about our shipping terms and conditions.
Continued use of our website after policy updates constitutes acceptance of the revised policy.
13. Contact Us
If you have any questions regarding shipping, delivery, tracking, or order-related concerns, please contact our customer support team through the contact information available on our website.
We are committed to providing a smooth and reliable shopping experience for all our customers across India.